Refund policy

Return & Refund Policy

Last Updated: October 5, 2026

At Shrijitrend, we want you to feel confident when shopping with us. If there is an issue with your order, we’ll do our best to make the return or refund process simple and fair.

1. Return Eligibility

You may request a return if:

  • The product is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, tags, labels, and accessories, where applicable.

  • The return request is submitted within 7 days of receiving the order.

  • The product is not listed as a non-returnable item below.

Products that have been used, washed, altered, damaged after delivery, or returned without required tags or packaging may not be eligible for return.

2. Return Timeframe

Return requests must be submitted within 7 days of receiving your order.

To request a return, please contact us at:

Email: shrijitrend@gmail.com
Phone: +91 9812932000

Please include your order number and a brief reason for the return. We may request photographs or other information when necessary.

3. Return Approval

Once we receive your return request, our team will review it and let you know whether it has been approved.

If approved, we will provide instructions for returning the product.

Please do not send a product back without contacting us first, as unauthorized returns may not be accepted.

4. Return Shipping Costs

For damaged, defective, incorrect, or wrongly delivered products: Shrijitrend will generally cover the reasonable return shipping cost, subject to verification.

For returns due to change of mind, preference, size, or other reasons not caused by an issue with the product: DEPENDS ON REASON will be responsible for the return shipping cost.

Any applicable return shipping charges will be communicated before the return is processed.

5. Refund Process

Once we receive your returned product and complete our inspection, we will notify you about the status of your refund.

If the return is approved, the refund will be processed through Original payment method.

Refunds will generally be processed within business days after the return has been approved.

The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or financial institution.

6. Exchanges

Exchanges are available.

You may request an exchange within 7 days of receiving your order, provided the product meets our return eligibility requirements.

Exchanges are subject to availability of the requested size, color, or replacement product.

If the requested replacement is unavailable, we may offer a refund or another suitable option.

7. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the product and packaging, if requested

After reviewing the issue, we may offer an appropriate resolution, which may include a replacement, exchange, refund, or other suitable solution.

8. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, customization, or other legitimate reasons.

Non-returnable items may include:

  • Personalized or customized products, where applicable

  • Products specifically identified as non-returnable on the product page

Any applicable non-returnable status will be communicated clearly before purchase.

9. Products Returned in Unacceptable Condition

A return may be rejected if the product:

  • Has been worn or used

  • Has been washed or altered

  • Is damaged due to customer handling

  • Is missing original tags, packaging, or accessories where required

  • Shows signs of misuse

10. Sale and Discounted Products

Products purchased during sales or promotional offers are eligible for returns and exchanges [YES / NO / SUBJECT TO SPECIFIC CONDITIONS], unless otherwise stated on the product page or at checkout.

11. Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Cancellation requests are subject to whether the order has already entered processing or shipping.

Once an order has been dispatched, it may no longer be possible to cancel it and you may need to follow the applicable return procedure.

12. International Returns

International customers may request returns within 7 days of receiving their order, subject to the eligibility requirements above.

Customers may be responsible for return shipping costs for international returns unless the product was damaged, defective, incorrect, or wrongly delivered.

Customs duties, import taxes, and other charges may not be refundable and may depend on the destination country's rules.

13. How to Start a Return or Exchange

To start a return or exchange, contact:

Shrijitrend
Owner: Raghav Sharma
Email: shrijitrend@gmail.com
Phone: +91 9812932000
Website: www.shrijitrend.shop

Please include your order number, the product you want to return or exchange, and the reason for your request.

Our team will guide you through the next steps.

14. Contact Us

For questions regarding returns, exchanges, or refunds:

Email: shrijitrend@gmail.com
Phone: +91 9812932000

We’re committed to handling eligible returns and refunds fairly and providing helpful customer support.